FAQs
Shopping with Us?
Q: What are your hours?
A: We are open 10AM-6PM Monday-Friday, 10AM-4PM Saturday, Closed on Sundays.
Q: Do You Have A Physical Store?
A: Yes, check out our TWO retail stores located in Murray, KY and Paducah, KY.
Murray, KY 42071
Phone: 270-761-249
451 Jordan Dr.
Paducah, KY 42001
Phone: 270-557-2449
Q: How can I contact your store?
A: You can text, call or email us at the following:
Text or Call: 270-761-2449
Email: order@ribbonchix.com
Online Ordering FAQ’s
Q: What is your return policy?
A: Learn more about returns when you explore our Returns page HERE.
Q: How can I qualify for free shipping?
A: All orders over $100.00 (pre-tax) will receive FREE STANDARD SHIPPING via USPS or UPS. If your order qualifies, this option will automatically show up in the checkout process.
Q: What are your shipping + In-Store Pickup options and rates?
A: Please explore our Shipping + In-Store Pickup page HERE for more details! Weekends and holidays are NOT considered business days, and are excluded from these processing and shipping times.
Here are our current shipping + In-Store Pickup options:
- In-Store Pick Up: At check-out, you will have the option to select Pick-Up in store at either our Paducah or Murray location. Pick-Up orders typically take our web department between 1-2 business days to process. You will receive an email when your order is ready to be picked up.
- Standard Shipping (3-5 business days): $7.95
- (FREE if order is over $100.00, pre-tax)
-
Orders with Standard Shipping typically take our shipping department between 1-2 business days to process and ship.
****Expedited orders placed before 2:00 PM CST will be shipped the same day. Weekends and holidays are not considered business days, and are excluded from these processing and shipping times.
Q: What do I do if I receive a defective or incorrect order?
A: If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns please contact us immediately at orders@ribbonchix.com or call us (270) 761-2449 between the hours of 10:00-6:00 Monday-Friday CST.
Q: What would I do if I never received my order?
A: Please email us at orders@ribbonchix.com or call our Shipping Department at (270) 761-2449 as soon as possible so we can work towards a solution.
Q: How Can I Use A Ribbon Chix Gift Card Or Promo Code?
A: When you start the checkout process click the button that says add a discount code or a gift card. Please note: Promotion codes can't be applied toward the purchase of gift cards, sales tax, custom items, or shipping costs.