Return Policy
RETURN POLICY
We accept returns for store/online credit or exchange when postmarked within 15 calendar days from the date you receive your order. Original tags must be on new, unworn clothing.
Damages must be reported within 3 days of receiving merchandise or the merchandise cannot be returned.
Please include your receipt/proof of purchase in the return, otherwise it will be rejected by our returns department. (Proof of purchase includes the following: store receipt, online order receipt, PayPal invoice) If you’ve lost your receipt or have questions, please contact orders@ribbonchix.com.
Clearance items with a discount of 30% off or more cannot be returned, refunded or exchanged. This also applies to all items marked “Final Sale”. For any questions, please contact orders@ribbonchix.com
Returns cannot be made on custom items. (Anything that the customer has personalized)
Gift Cards and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with any sign of wear (makeup, deodorant, perfume or similar product stains) will be shipped back to you and you will be responsible for additional shipping cost.
If any returns do not meet these requirements, you will be contacted and it will be rejected by our returns department and will be held at the store. The item(s) can be mailed back to you with a future order or immediately for a $6 shipping fee. We will hold non-returnable merchandise for 30 days. After 30 days, the items will be donated to charity. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
How should I send my return back?
Please refer to the Return Policy above to ensure that your return meets the criteria stated.
1) Log in to your account on our website. Click here to access your account.
2) Find your order with the items you'd like to return.
3) Select those items and request to complete the return form.
4) Once completed, please include your receipt/proof of purchase in all packages you are returning and ship your item(s) back to our returns department. (506 N 12th Street Suite K Murray KY 42071) You are responsible for the cost of shipping your return to us. Securely repackage your items. Enclose a copy of the receipt/proof of purchase.
SEND RETURNS TO:
Ribbon Chix Returns Dept.
506 N 12th Street Suite K
Murray, KY 42071
RETURN PACKAGING
You are free to return your item(s) in the original packaging or whatever packaging you choose.
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
RETURNS & PROCESSING TIME
You will be notified via the email address associated with your order within 3 business days of your returns arrival to our Returns Department. It can take up to 3 business days to fully process your return.
QUESTIONS
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns please contact us immediately at orders@ribbonchix.com or call us (270) 761-2449 between the hours of 10:00-6:00 Monday-Friday CST.